Tuesday, 20 July 2010

IP success and opportunity - INDECOPI assures the quality of its service

The international firm Lloyd's Register Quality Assurance (LRQA), a world leading provider of business assurance, after a rigorous evaluation, granted re-certification of Quality System to the National Institute for the Defence of Competition and Intellectual Property Protection (INDECOPI).

INDECOPI has had this certification since July 2000. This has been renewed every three years from that date. The last renovation took place in September 2009. The assessment to renew the certification of its Quality Management System is based on ISO 9001:2008. This is an international-recognised quality management certification which focuses on customer satisfaction, process management and measurement, continual improvement and greater top management involvement – in one word, it certified business quality.

Therefore, INDECOPI has demonstrated its interest in the continuing improvement in the quality of services offered to the public. The certification includes 29 services that the Institution offers including: registration services for IP, dispute settlement committees in cases of unfair competition; care centre information and documentation, information and resolution of claims; analysis of ‘pisco’; among others.

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